Refund policy

Returns & Refunds

We want you to be satisfied with your purchase from Global Mart. Please review our return and refund policy below.

Perishable and Fresh Food Items

For food safety and quality reasons, fresh or perishable products cannot be returned. This includes fresh halal meat, fresh bread and bakery items, dairy products, refrigerated products, frozen foods, and other perishable items.

If a perishable item is damaged, spoiled, defective, or you received the wrong item, please contact Global Mart as soon as possible after receiving your order. We will review the issue and, when appropriate, offer a replacement, store credit, or refund.

Non-Perishable and Non-Food Items

Eligible non-perishable and non-food items may be returned within 14 days of purchase. The item must be unused, unopened when applicable, in its original condition and packaging, and accompanied by proof of purchase.

Items That Cannot Be Returned

We do not accept returns of fresh or perishable foods, opened food products, used items, items without proof of purchase, or products that are not in their original condition, unless the product was damaged, defective, or supplied incorrectly by Global Mart.

Damaged, Defective, or Incorrect Orders

Please inspect your order when you receive it. If an item is damaged, defective, spoiled, or incorrect, contact us promptly and provide your order information and, when possible, photos of the item and packaging.

Refunds

Approved refunds will be issued to the original payment method when possible. Processing times may vary depending on your bank or payment provider. Original shipping charges are generally non-refundable unless the issue was caused by an error from Global Mart or the item was damaged, defective, or incorrect.

Contact Us

For questions about a return or refund, please contact Global Mart at  globalmartoregon@gmail.com.